Refund & Cancellation Policy

01. Before work starts

Cancel any order before we begin and receive a 100% refund, no questions asked. Orders are queued and typically begin within one business hour of confirmation, so cancel as soon as you can.

02. After work starts, before delivery

You pay only for the portion completed, assessed pro-rata, with a minimum charge of 25% of the order value. The remainder is refunded.

03. After delivery

Once a translation has been delivered — and in particular once a certified or sworn translation has been signed, sealed and issued — the service is fully performed and is not refundable, because it cannot be un-issued.

04. Your statutory 14-day withdrawal right

As a consumer, you have 14 calendar days to withdraw from your order under RDL 1/2007. Because translation is a service, if you ask us to start immediately, you expressly consent to performance beginning within the withdrawal period and acknowledge that you lose the right to withdraw once the service is fully performed (Article 103(a) RDL 1/2007). This consent is captured as a separate, explicitly-worded checkbox at checkout — distinct from your acceptance of the Terms & Conditions.

05. Quality guarantee

Report any error attributable to us within 14 days of delivery and we correct it free of charge, at priority. If a valid issue cannot be resolved by correction, we issue a partial or full refund at our discretion.

06. Turnaround guarantee

If we miss an agreed Express (24h) or Rush (12h) deadline for reasons attributable to us, we refund the express/rush surcharge in full; the base fee stands. Delays caused by illegible source files, late client responses, or third-party authorities (apostille, MAEC, notary, courier) are excluded.

07. Apostille & Legalization

The €48.00 service fee (or €72.00 for notarial + MAEC) is refundable only before we lodge the document with the authority. Official fees paid to third parties are passed through at cost and are never refundable once paid.

08. Interpreting bookings

Cancel more than 7 calendar days before the assignment: full refund. 3–7 days: 50%. Under 72 hours: no refund, because the interpreter’s day is already committed. Rescheduling more than 7 days out is free, once.

09. How refunds are paid

To the original payment method, within 14 days of approval. Bank processing time is outside our control.

10. Pricing model

Every price on this site is a "from €X" anchor per unit — per 250-word page for documents, per hour or half/full-day block for interpreting, per video or audio minute for audiovisual work, and a fixed-scope package for localization. There is no separate quote process for standard orders.

For any cancellation or refund request, contact support@buzztranslator.com or +34 913 13 10 20 with your order reference.